Privacy Policy

At NEO Finance , we are committed to ensuring the security of your personal and financial information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our platform. By accessing or using our services, you agree to follow the practices described in our policy.

1. Introduction

NEO Finance (“we,” “us,” “our”) operates as a digital platform providing financial services such as personal loans, investment opportunities, and financial advisory. We attach the greatest importance to the security of your data, and we are dedicated to maintaining the confidentiality and security of your data.

2. Information We Collect

We gather different kinds of information to provide and improve our services. This includes:

a. Personal Information

  • Identity Data: Name, date of birth, gender, photographs, and government-issued identification numbers (e.g., PAN, Aadhaar).
  • Contact Data: Mailing address, email address, and phone numbers.
  • Employment Data: Occupation, employer details, and income information.

b. Financial Information

  • Banking Data: Bank account details, account statements, and credit card information.
  • Credit Data: Credit scores, credit history, and loan repayment records.
  • Transaction Data: Details of transactions conducted on our website.

c. Technical Information

  • Device Information: IP address, browser type and version, operating system, and device identifiers.
  • Usage Information: Information about how you use our website, mobile applications, and services.

d. Communication Data

  • Correspondence Records: Copies of your communications with us, including emails, chats, and call logs.

3. How We Collect Information

We collect information in several ways, including;

  • Direct Interactions: When you register on our platform, apply for loans, or communicate with us.
  • Automated Technologies: Through cookies and similar tracking technologies as you interact with our website or mobile applications.
  • Third Parties: From banks, credit reporting agencies, and other service providers, with your consent.

4. Use of Your Information

We use the collected information as follows:

  • Service Delivery: To process loan requests, conduct transactions, and provide financial services.
  • Verification: To verify your identity and assess your creditworthiness.
  • Communication: To provide service-related notifications, updates, and promotional materials.
  • Improvement: To enhance our services, develop new products, and conduct market research.
  • Security: To prevent and avoid fraud, unauthorized transactions and ensure platform security.
  • Compliance: For use in meeting legal and regulatory requirements.

5. Sharing of Information

We do not sell your personal information. However, we can make your data accessible to:

  • Financial Partners: Banks, NBFCs, and other financial institutions for processing loan applications.
  • Service Providers: Third-party vendors who offer support for operations such as KYC verification, payment process settlement, and customer support.
  • Legal Authorities: Regulators, law enforcement, or other authorities when required by law or to protect our rights and interests.
  • Affiliates: Within our corporate family for business operations and service improvements.

6. Data Security

We have stringent security measures to protect your information, such as;

  • Encryption: Secure encryption methods for data transfer and storage.
  • Access Controls: Restricted access to personal information to authorized personnel only.
  • Regular Audits: Periodic security scanning and audits to ensure data protection.

No system can offer complete security despite our best efforts. Therefore, you also have a critical role to play in protecting your personal information by maintaining the confidentiality of your account credentials.

7. Data Retention

We will retain your personal information for no longer than is required to fulfill the purposes outlined in our policy, comply with legal requirements, settle disputes, and enforce contracts. The retention period may also vary based on the data type and law.

8. Your Rights and Choices

You have certain rights regarding your personal information, such as:

  • Access: The right to request access to your personal data we possess.
  • Correction: The right to request correction of the information we hold that is incomplete or inaccurate.
  • Deletion: The right to request your personal data to be erased, subject to certain legal limitations not being present.
  • Withdraw Consent: The right to withdraw consent where processing is on the basis of consent.

To assert these rights, please write to us at privacy@neofinance.in.

9. Cookies and Tracking Technologies

Our site employs cookies and other tracking devices to improve user experience, to analyze user trends, and to collect user behavior details. You can modify your cookie preferences in your browser to control cookies. You can turn off cookies, but you will be adversely impacted by that in our services.

10. Third-Party Links

Websites on our site may link to third-party sites. We have no control over third-party sites’ content or privacy policies. We do recommend that you read the privacy policies of all websites you visit via a link.

11. Children's Privacy

We do not offer our services to individuals below 18 years of age. We do not knowingly gather information about underage persons. If we realize that information has been gathered from them, we shall make every effort to delete such information as quickly as possible.

12. Changes to This Privacy Policy

We may modify this Privacy Policy at any time to comply with a change in our practices or the law. We will post notice of material changes on our platform or otherwise. Your use of our services following a change to this policy will be governed by the revised policy.